Help & Support

Support Centre

Guides, downloads, and answers to help you get the most out of ScubaDiverLink.

User Guides

🀿
βœ“ Available now
Diver User Guide
Complete walkthrough for divers β€” account setup, booking trips, dive log, stats, settings, buddies, and troubleshooting.
Read guide β†’
πŸͺ
βœ“ Available now
Operator & Shop Guide
Managing your business profile, creating trips, handling bookings, the QR scan terminal, waivers, payments, staff, and rental equipment.
Read guide β†’
🧭
βœ“ Available now
Guide (Instructor) User Guide
Setting up your guide profile, listing certifications and specialties, finding trips, submitting offers, and building your reputation with verified reviews.
Read guide β†’
🏷️
βœ“ Available now
Claiming Your Listing
For operators and shops whose business already appears in our directory β€” how to claim ownership, verify your identity, and complete your profile setup.
Read guide β†’

Process Guides

🏒 Operator
🚒 Adding a VesselAdd boats and craft to your fleet and assign them to trip listings with a seat map.
πŸ“‹ Creating a TripSet up one-off, multi-day, or recurring bookable trip listings with pricing, seats, and waivers.
πŸ“Š Managing BookingsConfirm or decline reservations, view diver profiles, track payment and waiver status, and access the trip manifest.
πŸ“± QR Check-In at the DockCheck divers in at the dock in seconds using any phone or tablet camera β€” no app required.
πŸ’³ Setting Up Stripe PaymentsConnect your Stripe account, configure deposit policies, and set your refund rules.
πŸ“ Setting Up WaiversCustomise your digital liability waiver β€” divers sign before every trip using a draw-pad on their phone.
πŸ‘₯ Inviting Staff MembersGive crew members access to manage bookings and check in divers without sharing your login.
πŸ“’ Sending Broadcasts Standard+Send email, SMS, and WhatsApp messages to your diver audience for last-minute availability, offers, and news.
🌊 Weather Alerts Setup PremiumSet wave and wind thresholds so you and your booked divers are automatically notified of unsafe conditions.
πŸ›οΈ Store ProductsShowcase your product range on your public profile so divers can browse and click through to purchase.
πŸͺ Shop
πŸ“‹ Creating a TripSet up one-off, multi-day, or recurring bookable trip listings with pricing, seats, and waivers.
πŸŽ“ Adding a CourseList your dive courses so divers can find them and send enquiries directly to you.
🀿 Equipment RentalsSet up your gear catalogue and manage rental requests linked to diver bookings.
πŸ“Š Managing BookingsConfirm or decline reservations, view diver profiles, track payment and waiver status, and access the trip manifest.
πŸ“± QR Check-In at the DockCheck divers in at the dock in seconds using any phone or tablet camera β€” no app required.
πŸ’³ Setting Up Stripe PaymentsConnect your Stripe account, configure deposit policies, and set your refund rules.
πŸ“ Setting Up WaiversCustomise your digital liability waiver β€” divers sign before every trip using a draw-pad on their phone.
πŸ‘₯ Inviting Staff MembersGive crew members access to manage bookings and check in divers without sharing your login.
πŸ“’ Sending Broadcasts Standard+Send email, SMS, and WhatsApp messages to your diver audience for last-minute availability, offers, and news.
πŸ›οΈ Store ProductsShowcase your product range on your public profile so divers can browse and click through to purchase.
🀿 Guide / Instructor
🧭 Guide Profile SetupBuild a complete professional profile so operators can find you and review your qualifications before accepting offers.
πŸ” Finding and Applying for TripsBrowse available trip listings, filter by your preferences, and submit competitive offers to operators.
πŸ“… Guide Availability & RatesKeep your rates and availability calendar current so the platform surfaces the right trips for you.

Downloads

πŸ“„
Diver User Guide
PDF Β· Version 1.0 Β· May 2026
⬇
πŸ“
Diver User Guide
Word (.docx) Β· Version 1.0 Β· May 2026
⬇
πŸ“„
Operator & Shop Guide
PDF Β· Version 2.0 Β· June 2026
⬇
πŸ“
Operator & Shop Guide
Word (.docx) Β· Version 2.0 Β· June 2026
⬇
πŸ“„
Guide (Instructor) User Guide
PDF Β· Version 1.0 Β· May 2026
⬇
πŸ“
Guide (Instructor) User Guide
Word (.docx) Β· Version 1.0 Β· May 2026
⬇
πŸ“
Claiming Your Listing
Word (.docx) Β· Version 2.0 Β· June 2026
⬇

Video Tutorials

Step through the operator setup flow below β€” adding a vessel and publishing a trip β€” at your own pace.

Frequently Asked Questions

I didn't receive my verification email β€” what should I do?
Check your spam or junk folder. Wait 5 minutes after sign-up. If it still hasn't arrived, go to the login page and click Resend Verification Email. The email is sent from noreply@scubadiverlink.com.
My MFA code isn't working.
Codes expire after 10 minutes β€” request a fresh one by clicking Resend Code. If you use a TOTP authenticator app, ensure your phone's clock is synchronised (Settings β†’ Date & Time β†’ Automatic).
I can't pay my booking balance β€” the button is missing.
The payment deadline set by the operator may have passed. Contact the operator directly to arrange payment. Their contact details are on the trip page.
My QR boarding pass isn't showing.
The QR code is generated once two conditions are met: (1) your liability waiver has been signed, and (2) your deposit payment has been confirmed. Check both on your trip detail page.
My imported dives show incorrect depths or temperatures.
UDDF files use SI units (metres and Kelvin β€” auto-converted). Garmin CSV files export in feet β€” ScubaDiverLink converts automatically. If depths still look wrong, check the export settings in your dive computer software.
How do I cancel a booking?
Go to My Trips β†’ My Bookings, open the trip, and use the Cancel option. Cancellation and refund terms are set by each operator individually and are shown on the trip page before booking.
What's included in the free trial?
Your 14-day free trial includes all ScubaDiverLink Standard features β€” unlimited dive log, advanced stats, and priority search placement. No credit card is required during the trial. After the trial, Standard is $12/year (or just $1 with promo code DIVER5000 for the first 5,000 sign-ups).
How do I change my password?
Go to Settings β†’ Security β†’ Change Password. Enter your current password, then your new password twice, and click Update Password.

Contact & Help

βœ‰οΈ
Email Support
Send us a message and we'll get back to you within one business day.
support@scubadiverlink.com
🀿
Diver User Guide
Full walkthrough of every feature available to divers on the platform.
Read the guide β†’
🏒
Operator & Shop Guide
Complete guide to managing listings, bookings, staff, and payments as a business.
Read the guide β†’
🧭
Guide User Guide
How to set up your profile, submit offers, and connect with operators as a dive guide.
Read the guide β†’

Send Us a Message

Get in touch

Questions, issues, feature ideas, or anything else β€” fill in the form and we'll respond within 1 business day. For urgent matters you can also email us directly at support@scubadiverlink.com.

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